Define useful.
Then test for it.
A pilot starts with a baseline and a representative set of examples. We agree expected outputs, acceptable error levels, escalation rules and the evidence needed for a launch decision.
HOW WE WORK / FROM DISCOVERY TO OPERATION
Start with one recurring workflow and a person who owns it. We agree the scope, responsibilities and evaluation criteria before building, then decide together what is ready to launch.
Discuss your workflowWe map a recurring task, its systems, the people responsible and the exceptions that make it difficult.
Bring a process owner, representative examples and the current way of working.
A problem definition, source inventory and feasibility questions.
We propose a limited workflow, define integration work and agree which actions need approval.
Confirm the owner, access requirements, constraints, budget and success criteria.
A written scope, responsibilities, evaluation plan and commercial proposal.
We configure or develop the agreed components and evaluate normal cases, exceptions and failure paths.
Review outputs, provide corrections and take part in acceptance testing.
A working implementation, evaluation results and documented limitations.
We review release readiness, document operation and agree monitoring, escalation and recovery steps.
Approve launch, nominate operational owners and confirm the permitted actions.
An approved release, operating guidance and agreed support responsibilities.
We review operation, investigate issues and propose changes against the agreed support scope.
Report exceptions, review outcomes and approve changes that affect business rules.
Issue tracking, outcome reviews and evaluated updates.
A pilot starts with a baseline and a representative set of examples. We agree expected outputs, acceptable error levels, escalation rules and the evidence needed for a launch decision.
Timelines and targets are set after discovery. A pilot is not a guarantee of production readiness or business savings.
Our initial model separates implementation, ongoing support, and consumption. Additional workflows or substantial new capabilities are scoped and priced separately.
The work to take a scoped workflow from assessment to implementation.
The ongoing work to keep the agreed workflow operating and supported.
Consumption costs are identified separately from implementation and support.
Processing time. Accuracy. Exception rate. Cost per completed task. Business outcomes.
Employee capacity and actual cash savings are measured separately.A recurring task, the systems around it and a person who knows how it works.