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SOLUTIONS / INTERNAL SERVICES

Help requests reach the right next step.

Help employees find approved information, gather the missing details and route requests to the team responsible.

Discuss your workflow
01 / THE BUSINESS PROBLEMILLUSTRATIVE WORKFLOW

The request is simple.
The handoffs add up.

Employees ask recurring questions across email, chat and service desks. Answers depend on the latest policy, the person asking and who can approve the request.

EXAMPLE / PROPOSED SCOPE

An employee requests access to a business application and has not specified the role they need.

An illustrative scope for reviewing the workflow, its data and its decisions with your team.

INPUT

What comes in

Employee request, verified identity, approved policy, application reference and the relevant service catalogue.

OUTPUT

What the team reviews

A complete request or policy-based response, with an owner, supporting information and the required approval path.

02 / A POSSIBLE WORKFLOWBUSINESS RULES AGREED BEFORE BUILDING
  1. 01

    Classify the request

    Identify the service, requester and details needed to continue.

  2. 02

    Check the policy

    Use approved, relevant information within the requester’s permitted access.

  3. 03

    Prepare the handoff

    Collect clarification and propose a ticket or response with supporting references.

  4. 04

    Keep authority explicit

    Route access, HR or sensitive decisions to the authorised owner before any change.

03 / SYSTEMS & APPROVALSASSESSED DURING SCOPING

Work with the
systems you have.

  • Internal service desk or request inbox
  • Approved policies and knowledge base
  • Employee directory where permitted
  • Access or task management system

Access depends on available APIs, files, licences and permissions. Named system categories do not imply a ready-made connector.

Our integration approach

Keep the decision
with its owner.

  • Permissions and access changes need an authorised approver.
  • Sensitive employee matters are routed to the responsible team.
  • Missing or conflicting policy information triggers clarification.
Customer controls
04 / DEFINE SUCCESS BEFORE THE PILOTPROPOSED MEASURES / NO RESULTS CLAIMED

Measure useful work.
Review the evidence.

Establish the current baseline, an evaluation set and acceptance criteria together. Report outcomes against those agreed cases, including errors and exceptions.

  • Time to a complete, correctly routed request
  • Answer accuracy against approved policy
  • Requests resolved within the agreed scope
  • Employee corrections and repeat requests

Targets and timelines depend on scope. Employee capacity, realised savings and operating costs are assessed separately.

START WITH ONE WORKFLOW

Bring us the work.
Let’s find the next step.

A recurring task, the systems around it and a person who knows how it works.

Tell us your workflow